Privacy Policy

1. Introduction

MinnowShoreCanvas ("we," "our," or "us") is dedicated to upholding your privacy. This Privacy Policy outlines our handling of your personal data, including collection, usage, sharing, and protection, when you interact with our website minnowshorecanvas.sbs or utilize our plumbing services.

Your agreement to the information practices described in this document is signified by your use of our services. This policy adheres to applicable privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal details you voluntarily offer us include:

• Arranging for plumbing services
• Getting in touch via our website or phone
• Joining our newsletter
• Completing our online forms
• Requesting quotes or consultations

Such information may be inclusive of the following:

• Your name and contact details (like email, telephone number, and home address)
• Billing information (processed securely by third-party payment processors)
• Specifics pertaining to services and property
• Alternate contact information for emergencies
• Instructions for property entry

2.2 Automatically Collected Information

Automatic data collection during website visits includes:

• IP address and geographical data
• Browser specifics and version
• Analytics on web pages visited and duration of visit
• Source websites
• Device specifics such as model and screen resolution

2.3 Cookies and Tracking Technologies

We employ cookies and analogous tracking methods to augment your web experience. These mechanisms enable us to:

• Save your preferences
• Examine website access and performance
• Deliver tailored content
• Refine our offerings

Cookie settings can be managed through your browser preferences or our cookie consent module.

3. How We Use Your Information

Objectives for utilizing collected data encompass:

• Service Fulfillment: To carry out plumbing services, coordinate schedules, and communicate regarding your assignments
• Client Assistance: To reply to inquiries and offer support services
• Billing Handling: To conduct payment transactions and billing management
• Security Maintenance: To assure the integrity of our operations and guard against deception
• Outreach: To contact you with promotional materials and information updates (subject to your consent)
• Website Enhancement: To analyse how you use our site and to perfect its functionality
• Regulatory Compliance: To meet the demands of legal and regulatory standards

4. Information Sharing and Disclosure

We never sell, exchange, or lease your personal details to external parties. However, under certain conditions, your information may be shared:

4.1 Service Providers

With third-party service companies that assist us in various operations, we may share your data. These partners can include entities that take care of payment processing, web hosting and maintenance, email marketing, performance tracking, and customer support services.

4.2 Lawful Requirements

Your details could be disclosed when demanded by the law or as part of judicial processes, court commands, emergency situations, or during the examination of potential deceitful or illegal activities.

4.3 Business Reorganizations

Your information may be transferred as an asset in transactions like mergers, acquisitions, or business asset sales.

5. Data Security

We have instituted suitable security measures to safeguard your personal details from unauthorized access, changes, exposure, or destruction. These precautions include encrypting data, securing servers, implementing access restrictions, routinely evaluating our systems, and training staff.

Nonetheless, no internet or electronic storage method is entirely secure. Thus, we are unable to provide a guarantee of absolute security for your information.

6. Data Retention

Retention of your personal details is limited to the time necessary to serve the purposes for which the information was gathered or as mandated by law. Common retention durations are:

• Service records: 7 years for tax and legal obligations
• Communication records: Until you unsubscribe or request removal
• Website analytics: 26 months
• Customer interactions: 3 years following the last contact
• Guarantee-related information: For the entirety of the warranty period

7. Your Rights and Choices

Under the law, you reserve the right to request access to, modify, or eliminate your personal details, data mobility, opt-out of marketing communications, and adjust cookies settings. Should you wish to exercise these rights, please reach out to us via the contact information provided below.

8. Third-Party Services

8.1 Google Analytics

For web usage analysis, we utilize Google Analytics. You can opt-out by deploying the Google Analytics Opt-out Browser Add-on.

8.2 Social Networks

Links to social media with separate privacy policies may be provided on our website.

8.3 Payment Processors

Payment management is conducted through PCI DSS regulated third-party processing entities.

9. International Data Transfers

Data you provide may be transferred to and processed in countries other than your own. In these cases, we take all necessary precautions to provide your information with protective measures in line with relevant privacy legislation.

10. Children’s Privacy

Our services are not aimed at children under 13, nor do we knowingly collect information from this demographic. If a child has somehow provided us with their data, please get in touch with us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new practices or legal obligations. Changes will be communicated via updates to the policy on our website, emails to registered users, or through notices on our page. Continuing to use our services after these amendments signifies your acceptance of the revised policy.

12. Contact Information

For inquiries about this Privacy Policy or our data practices, please contact us:

13. Compliance with Google Ads User Consent Policy

We observe the Google Ads user consent policies. Adjustments to cookie and tracking preferences can be made at any time via our website's cookie settings mechanism.